Frans Ward is a Senior Technical Product Manager at SURFnet and has been responsible for innovation projects in the area of Trust and Identity, Service Delivery and Educational Services. The Open Badges and Micro-credentialing project is part of the SURF innovation programme 'Customised education'. Many education institutions are seeking to offer flexible and personalised education that matches the learning needs of individual students as closely as possible, and this programme aims to help them achieve their goal. Frans studied Business Information Technology at Rotterdam University. After working at the Erasmus University IT department for more than 12 years he joined SURFnet in 1999.